Personal Branding & the Business Card: Tips for Appearing More Professional, Legit and/or Possibly Employable. PLUS! Dead Give-A-Ways of the Dangleberries and other Personal Branding Screw-ups You Want to Avoid!

By David LaPlante • on August 15, 2007

OK, take that swank bluetooth dangle-dongle berry outta your ear and read’up! That plan of yours to have you’re next professional Sears photo-session for your “Avery print-at-home business card” sporting that killa’ bluetooth headset of yours is a bad bad very very bad bad idea. Bad idea. True story. Bad idea. Here’s some other tips you should know/consider:

#1: ‘Get Yo’ Global Look On’ your business card

thcard_front A 44-year-old unemployed ’seasoned senior executive vice president of sales’ person says to me, “Why’s there a plus sign in your phone number? Is that a typo?” Nooooo!

Business cards that are “global friendly” immediately communicate that you have a passport and are capable of surviving outside the US on your own. Or that you’re aware that the US is not the only place in the world that has phones. That maybe you actually know/interact with someone outside the US.

More than likely, you are experienced/capable of interacting with other professionals outside of the US and you do that frequently enough that it’s important to have a global-friendly phone numbers that include the country-code. I can run through a pile of 1,000 business cards from folks I’ve met recently and immediately tell you who has gold/platinum status on United and is capable of speaking in front of large audiences by this simple little trait alone. (For now, I guess. I just blew the secret!)

The international seasoned professional simply includes the mobile-phone friendly country code, i.e: +1.775.555.5555. The key here is to simply include the County Code (CC). Here in the US it’s “1″. +1 on mobile devices. We do this because phone numbers in pretty much every country outside of the US and Canada are totally f’n confusing. Want to send a txt to someone in another country? You have to use the +CC.86.311.456.12345

(BTW, seasoned globe-trotters carry ATT or T-Mobile phones. Sprint & Verizon largely don’t work outside the US.)

#2: UPPER CASE EMAIL ADDRESS IS BAD. lowercase everything communicates way emo-hip-startup-with-not-a-lot-of-revenue

You’re email address should always be all lower case. BAD: DAVID@IMADORK.COM. Weak: David@ImADork.com. good: david@imadork.com. Punctuation still matters on everything. Typically well designed business cards that are in all lower case shouts: Hey! I work at a small start-up where we jobbed our corporate collateral to an emo identity designer/we’re trying waaaayyyyy to hard to be hip and cool!!! Companies over 10million in revenue largely care about proper punctuation on their business cards. Startups that are too cool for school are less than 1 million in revenue.

#3: No mobile phone number on the business card.

This guy interviewing with us sporting a sweet Motorola Star-Tac said to me: “I’m sorry, I keep my mobile phone number private and only give it out to my close friends and family.” That was in 1994.

Sorry to bust out the big news on some of you: <cough> It’s 2007. If you still have a land-line, you’re getting kinda weird. I absolutely think it’s quaint of those folks that still think of their mobile phone a private luxury only to be used to call AAA for a flat tire or to let their honey know they’ll be late for dinner. Yeah, back in 1992 when I paid CellularOne $1.25 a minute with “no free anytime minutes” (yeah, shocking!) I was kinda stingy too. Now I chaw down 2000 minutes, 3000 sms and an all-u-can-eat data plan for ~$100.00/month. And guess what? You can too! 

Seriously, get over it. Give it up. There’s nothing gained by being stingy with that mobile phone of yours. And guess what, it get’s stranger: I actually don’t want to call you! I’ll be more likely sending you a text message.

No text messaging plan? Great! I can’t think of a better way to nonverbally tell someone, “Hello. I stopped evolving as a functional part of the professional business world in 1999 and please consider me to be unemployable. Dude, let’s trade voicemails and faxes!!!” C’mon. 33% of the kids 12 and under are more freakin’ connected than you. Get with the ’00’s.

#4: Print-at-home says “Unemployable”

Word.

#5. Kill your FAX number.

Get rid of the fax. Shoot it. Blow it up. And PLEASE PLEASE PLEASE don’t put it on your card business card unless you’re a lawyer who still uses Word Perfect 5.1.

Fortunately the folks who still send/receive fax’s don’t read blogs so I don’t need to hammer down this point to much. I’m pretty sure I’ve “faxed” two people in the last year. One was a practical joke. I typed up an email, printed it, and then faxed it to a friend who works for a prominent US Senator who employes interns to print his email for him and then called him and left a long voice mail asking him if he got my email. hahaha!

In a world where we send/receive hundreds of email, + txt, IM, facebook, myspace, do we really need to send/receive faxes? Replace that with your Yahoo!, AIM, Skype, Gtalk!

#6. Holy-mother-of-all sweet receding hairlines/sick vertical bang factor 10x! Dump that photo!

This is rather narrow nit and aimed particularly at my black-turtleneck-wearing real-estate/insurance/human resources bro’s. Leave the photo off the business card. Seriously. That Sears model look you’re sporting ultimately does you more harm than good unless you moonlight at Tao in a bathtub. Replace that photo and reclaim that space with links to your facebook/MySpace/LinkedIn/Flickr/Tumblr/WordPress/Typepad/etc. so we can see some better photos of you and your family/friends and validate you’re not a total dangleberrier freak.

Oddly enough, not having an online avatar/profile photo on the social networking sites says “I’m a freak/lurker.” Again, it’s 2007. Something’s wrong if you don’t have a digital photo of yourself at all. One that’s semi pro looking or minimally visually complimentary says a lot about to the degree to which you clean up and care to function professionally.

#7. Serif Type Face or an ignorant use of MS Comic Sans, Hobo or Arial Black

Don’t get me wrong, there’s a lot of serif types that kick-ass and I love it and it looks awesome. But on a business card that will more-than-likely be scanned, serif gets hard to read and is totally the civil engineer, tax attorney or banking/finance look. That’s OK if you’re one of them kind of folk. If you don’t know why using Hobo is like writing “I’m a dumbass” on your forehead and hanging out in front of Hot Topic at the mall with an OrangeJulius in your hand then go right ahead and use it. Or hire a trained professional identity designer. Best case: copy as close as you can that card from Deloitte.

#8. Test Drive that sucka on Card-Scan and make sure it scans 99% accurate.

Word.

#9. Quality says quality

Business cards printed on nice recycled stock with a matte/gloss finish say “I’m a clean, contemporary and professional.” Some people complain that gloss scratches. That was back in 1992. They fixed that. Now it protects that card. 

If you’re coated cards are getting bent/scratched then you don’t give out enough cards/party/meet people. Certain businesses can get away with rough, uncoated stock — like a concrete manufacturer, dog-groomer or the carrot-juice supervisor at Wild Oats.

Anything that can easily be confused with print-at-home stock is simply a business card personal branding death sentence. If you can’t be bothered with getting professionally printed business cards, you’re killing your professional brand. C’mon, there’s like 5,000 places on the Web (Flickr has a cool service) that can do this in 1 week or less and you won’t look like a total goober dangleberry!

#10. Some random nits for people looking for employment or a sales pitch appointment beyond the business card but related enough for this post:

  • Got a sooper slick resume and absolutely no Google Juice? You’re either spooky, strange, of no social relevance or just plain out-of-date.
  • Don’t be stupid. Get your Google on. Google me. See what Page 1 looks like. I own my Page 1. And Page 2…
  • Google yourself before you go meet a potential employer or sales prospect. What you see (or don’t) is what they see (or don’t).
  • Research who you’re talking to! I have pretty much laid out my whole personal life online; you should be able to find something to talk about/have in common.
  • Resume’s are dead. Don’t send me a resume. Point me to your Facebook/Myspace/LinkedIn/ClaimID/OpenID/etc.
  • I had a 55 year-old former CFO/business executive complain I was hard to reach. hahahahah! I had a 17 year old high school kid reach me out of the blue about an internship in 60 seconds flat.
  • If you want employment at my company, it’s not my responsibility to conform to how you communicate best.
  • Don’t EVER EVER EVER EVER be anything but sweet, humble, gracious and courteous with anyone at the Company — especially my assistant or the receptionist. Here’s how they relay your message to me: “Some total ass-wipe dickhead just called you from Wall Street Mergers & Acquisitions. Do you want me schedule him to call you in January of 2032?”
  • Talk to the people who talk to me. Talk to the people who talk to the business leaders. It’s not so important that you talk to me more than anyone else…or even exclusively. Do you honestly believe I walk out after meeting with someone and give a unilateral order: “Hey, you in that cube. I just hired this guy. He reports to you know.” hahaha! I look to my team to be the social filters. How someone interacts with my team is 99% more important than how much they interact with me. It really doesn’t matter if I like you. If my team can’t like you, that’s an insurmountable problem.
  • I ultimately look to my team that I trust to filter and opine their impressions of anyone. Getting a glowing recommendation from Steph at the front-desk is worth more than an hour my time telling me your five-year plan and your summa-cumma-humma claude thingy you did in college.
  • Overt attempts to hide your personal life and go for the Sears model look work against you these days. Businesses are more than ever not interested in homogenized drones with no personality. Birds of feather flock together. Everyone at my company is sooper cool. I love hanging out with everyone at my company. They’re all cool. You’d better be too! We want real people with really cool/interesting personal lives that make our lives richer and more interesting. But don’t tell us how cool you are, show us!
  • What are you hiding that can be all that negative today that Google can’t find? By the way, we do a standard 10-year background checks on pretty much everyone. The HR Scare-mongers of the 80’s got everyone all screwed up on union-driven fear. All the old hangups (you’re gay, you’re divorced, you’re a single mom, you’re pagan, you like to go to burning man, you have tats all over you, you accidentally voted for GW, you were in a Sorority, you hunt, you support PETA, it’s not your natural hair color, you drink soy milk) have soooo little bearing on what really matters. Great companies are filled with great people who could largely give a crap about whether any of that. What matters? (a) Are you congruent with the company’s brand? (b) Do you present any significant HR issues/risks? (c) Will you attract other good people to the team instead of driving good team members away? (d) Are you really good at what you do and willing to learn to do other things? (e) Are you socially conscious and willing to invest in and give back to your community?
  • Get a Gmail account for personal email and get it out of the work email. ’nuff said.
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Comments

By TJ Crawford on August 15th, 2007 at 9:24 am

For reasearching prospecitve employees, definately Facebook and Linked-In (to alesser extent Plaxo) are great intel tools. Additionally if you have a website, blog or Flickr account it helps us get a feel for who you the person is. We like to hire people we like and relate to.

By Scott on August 15th, 2007 at 9:24 am

Outstanding article David… The business card portion was especially entertaining. Living in other countries has opened my eyes to international symbols such as the +1. Its hard to believe that someone wouldn’t know what that is, so that defiantly opens my eyes on explaining such things, and keeping an open mind that little things like that, not everyone knows!

By Jodie on August 15th, 2007 at 9:25 am

Way to lay it all on the table Dave! I think ultimately it can come down to two words - Be “Tactfully Modern.” Understand the latest trends in “your” business world be it tech, finance, or whatever. Show tact and intelligence by using it to your best advantage while understanding the social repercussions of your actions.

By Colin Loretz on August 15th, 2007 at 9:29 am

Well said David. The benefits of combining technology and transparency can be huge. All the old fashioned ways of getting things done, whether it be applying for a job or simply communicating, are going out the window.

Also, regarding business cards, Kevin Mitnick has an amazing card made out of metal. Not entirely practical for scanning but it sure means business.
Check it out on Flickr: http://www.flickr.com/photos/ranh/106709219/

By Josh on August 15th, 2007 at 9:38 am

I enjoy receiving business cards that have the perforated edges where I can tell they just pulled it off their deskjet, folded it, separated it and stuck it in their pocket. I especially like receiving them from my competition.

I am a little shocked that you didn’t mention stickers on your laptop or carrying a cell phone that wasn’t given to you free by the super greedy cell phone companies.

By Leilani on August 15th, 2007 at 9:44 am

The rules for communicating and interacting while using devices is the same as with out them. Be honest. Be respectful. Be polite. try to learn something from everyone. Don’t wear clothes that make you look like your house was on fire when you got dressed. Speak slowly when leaving voicemails, repeat your number. Be nice. Smile.

By Dean on August 15th, 2007 at 9:47 am

Agreed David! Long gone are the days of corporate cloning. Did we really think for a time that we could simply walk into Costco, stock up on our Polo logo dress shirts and khakis and watch the business cards pile up? Just like websites, every professional needs that personal relationship “sticky” factor. Why do I want to continue to communicate (with this person)? Your individuality, your character, the way you carry yourself and the commonalties that we share as human beings…that’s why people remember you. If you want a relationship to stick in business or life, share yourself. Be outward with things you are passionate about, find something in common with the person you are trying to engage. People will remember you and you just might find yourself fielding inbound calls rather than looking through your biz card pile for the next follow-up.

And, most important! - Individuality is not how quirky you can dress at the next social hour. Never be “that guy” or girl, simply let you (image) be the memory.

By Vanina on August 15th, 2007 at 9:51 am

Good stuff Dave. I agree with most of it — but not with the resume part. It’s 100% true for companies like Twelve Horses - but not there for state agencies or more “traditional” companies like IGT. They still wait for resumes, and even faxed documents!
I really enjoyed the recommendations on #10. Just be yourself (be proud of who you are even if you are Argentinian with a funky accent and a lot to say about everything) — and do the best that you can with your God-given abilities and gifts!

By Jason Aloia on August 15th, 2007 at 9:54 am

You had me laughing out loud, Dave. Excellent post! As you know, recruiting is a huge part of my job, as must be true for a good many of your readers. All of your points rang true for me.

I do have two cents to toss in. I would encourage people to investing in creating some depth to their personal brand, especially online where it’s so easy. When I google a potential hire or partner, I appreciate finding a 3D person online - someone with interests and passions outside their line of work. Your personal brand online should dwarf the drivel in your professional resume. Your resume might lead me to believe you can get the job done, but it doesn’t give me the slightest clue as to whether or not I will find you interesting and want to work with you.

You’re a designer. Fine. But a designer who’s into karaoke, involved in PTA, volunteers at the Nevada Humane Society yet loves to hunt is waaaaay more interesting. And if I can learn that before I take a meeting, it’s a huge advantage for that prospect.

So make an effort to get your notable accomplishments and interests outside your line of work cited online – even if you have to publish them yourself!

By Leilani on August 15th, 2007 at 9:57 am

One more thing. What you know is not nearly as important as who you know.
It is a fact.
Don’t fight it, just make more friends.

By Josh Hess on August 15th, 2007 at 9:58 am

Dave,
Irreverently accurate and wholly enjoyable.

If you didn’t “get it” like this I couldn’t have worked for you these past 8 years.

By Ryan Jerz on August 15th, 2007 at 10:06 am

Damn. That is funny. I Dugg it because this is stuff I could have totally used in the past few months. I have a question about this: “Everyone at my company is sooper cool.” Kenzer?

Aloia: karaoke is interesting? Do you live in Lost in Translation? I guess I do like that show Singing Bee though.

Great work, Dave. To quote you: there are hundreds of people who need to read this but unfortunately never will. Spread the word.

By Ed Adkins on August 15th, 2007 at 10:16 am

GAH! LaPlante did a hilarious post!

I’ll echo your point about avoiding “sears modeling” yourself- it represents all that’s wrong with the interview process (and clubbing). Presenting yourself as cleaner/taller/prettier than you are leads to a rude awakening.

By Martin on August 15th, 2007 at 10:25 am

Fun read Dave, just like your brand, it is all about having fun. After all that is what life is about

By wolfy on August 15th, 2007 at 10:35 am

HA!

Feeling a bit inadequate regarding my sms ineptitude… Looking into a new phone as I type. I’m not happy with my name googling either, except that I’m actually a rock band, artist and independent consultant. Think I’ll change my name to something unique like Bodkin Van Horn.

I agree about being genuine. It also makes you a lot less stressed when you meet people. I figure, well, you’ve seen me in my long johns eating oatmeal on a backpacking trip. No perfectly sculpted foux-hawk is going to erase that.

Until I found my moo.com calling card (which seems pretty popular) I’d always used as a benchmark this helpful scene: (http://www.youtube.com/watch?v=923xrzsb3hI).

-M

By laura on August 15th, 2007 at 10:46 am

Word.
I don’t think you can stress enough - be yourself, have fun & make friends.

By Jason Aloia on August 15th, 2007 at 10:57 am

Ha, Jerz! I couldn’t care less about karaoke, personally. I don’t want to be surrounded with people like me or share all my interests. How boring! I just like to know what turns people on… that they’re capable of being turned on.

By Robert Payne on August 15th, 2007 at 10:59 am

In summation, everything that is associated with you is a direct reflection on your personal brand.

By Jim on August 15th, 2007 at 1:37 pm

Business cards 3.0: Thumbprint and a urine sample

By Josh on August 15th, 2007 at 2:59 pm

Robert, your summation pales in comparison to Dave’s post.

By Matthew Reinbold on August 16th, 2007 at 6:40 am

Good perspective but you recommended my biggest pet peeve - glossy cards. It seems I only get business cards in batches - at conferences, at group events, etc. As soon as I can after the event I take the stack of received cards and write on the backs. I try to include any interesting details or snippets of a conversation so that when I follow up I can re-emphasize whatever it was that kick started the connection to begin with.

Glossy cards are horrible for this - whatever ink is on them ends up getting smeared. Plus, aesthetically, they are closer to plastic. Give me card stock that like rich, heavy parchment from another era than disposable everydayness.

By Lynnette on August 16th, 2007 at 1:08 pm

Awesome post! Makes me want your RGJ column to return!

By Lorri Randle on August 17th, 2007 at 8:57 am

Way to go Dave! I don’t know how I survived without text msg. I think I’m right there with ya on the 3000 sms an I hate faxes!
And Jason, I bet the “Friends in Low Places” rendition Cammon performed at open mic night here in Utah definitely sealed our friendship!! :0)
http://youtube.com/watch?v=9Br3KF6eCHQ

By Megan Fitzgerald on September 10th, 2007 at 4:31 pm

Hi David,
You hit the head on so many things. Pushing people to be authentic and transparent serves everyone. And how many people have I seen send the completely wrong message with many of the biz card faux pas you mentioned? Sadly, more than I can count….Keep the wisdom coming!
Best,
Megan
http://www.careerbychoice.com

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